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Privacy statement



Last Updated April 17, 2018


Get Real Health is committed to protecting Your privacy. This privacy statement describes Get Real Health’s privacy practices in relation to your use of its software products, InstantPHR® and CHBase (“the Service” or “Ellie”), including any data that may be collected by iNetXperts d/b/a Get Real Health through Your Service account. "We" “Us” and "Our" refer to Get Real Health and “You” and “Your” refers to you (the end user). We do not use or disclose your information except as described in this privacy statement.  This Privacy Policy is intended to be read alongside the CHBase and InstantPHR End User License Agreement.


Table of Contents

  1. Introduction
  2. Connection of Personal and Usage Information
  3. How Your Personal Information is Stored
  4. How Your Personal Information and Usage Information are Used and Shared
  5. Third Party Links
  6. How We Use Cookies
  7. Complaint Process
  8. Changes to Our Privacy Statement



The Service a health management software tool from Us. The Service is capable of providing personalized health guidance for you and your family. The Service is hosted by Us using Microsoft Azure. It is important for you to understand how the information that you submit, review and edit in the Service is used by Us. The contents of the Service, such as text, graphics, images, personal health information, and other material contained in the Service and all information and data produced by the Service (“Content”) are for informational purposes only.  The Content is not intended to be a substitute for professional medical advice, diagnosis, or treatment.  The health information and guidance you will receive is automatically generated by the Service, based on information that you enter into or make available to the Service through your Service account. This information is not reviewed by a physician, nurse, or other health care provider for your treatment purposes.  The Service and everything contained within or provided by the Service should not be considered, and may not be used as, a substitute for medical advice, diagnosis, or treatment.  Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.  You agree that the Service and the information and guidance provided by the Service do not constitute the practice of medicine or any medical, nursing, or other professional health care advice, diagnosis, or treatment.  Never disregard professional medical advice or delay in seeking it because of something you have read when using the Service.


Collection of Personal and Usage Information

The Service provided as part of this trial does not allow you to enter data into the Service. The paid version of the Service will store your Personal Information in a secure hosted environment. 

We may collect information about your interaction with the Service. For example, we may use web site analytics tools the Service to retrieve information from your browser, including the site you came from, the search engine(s) and the keywords you used to find the Service, the pages you view within the Service and your browser's width and height. We also may use technologies, such as cookies (described below), to collect information about the pages you view, the links you click and other actions you take on the Service. Additionally, we may collect certain standard information that your browser sends to every web site you visit, such as your IP address, browser type and language, access times, and referring web site addresses. This information is referred to as "Usage Information."


How Your Personal Information and Usage Information are Used and Shared

The Service uses Your Personal Information and Usage Information are used to provide you the Service and to personalize your user experience. We and our suppliers may also use some of this information to improve our respective products and services, including the Service. We may use aggregated information from the Service to improve the quality of the Service and for marketing of the Service (for example, to tell potential advertisers how many Service users live in the United States). This aggregated information is not associated with any individual account. Except as set forth in this statement, we will not share your Personal Information and Usage Information in personally identifiable form with any other party without your consent, unless we are required to do so (1) to comply with the law; (2) to prevent, report or investigate illegal activity; or (3) to protect Our rights or property (including the enforcement of our agreements).


Third Party Links

The Service may contain links to web sites operated by third parties. We have no control over the privacy policies or practices of such third party sites, and you should review the privacy policies and terms of use of those sites for more information about the policies applicable to those sites. The choices you select in any third party sites which may be linked to the Service may allow other people, companies and applications to access the personal information that is stored in your Service account.


How We Use Cookies

We may, but do not necessarily, use cookies with this Service to enable you to sign in and to help personalize the Service. A cookie is a small text file that a web page server places on your hard disk. It is not possible to use cookies to run programs or deliver viruses to your computer. A web server assigns cookies uniquely to you and only a web server in the domain that issued the cookie to you can read the cookies. Like many other web services, the Service may use cookies to provide information relating to the sources of site traffic and to help you personalize your experience. We will not use this information to personally identify you without your permission.

One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. Using cookies simplifies the process of delivering relevant content, eases site navigation, and so on. When you return to the web site, you can retrieve the information you previously provided, so you can easily use the site's features that you customized.


Complaint Process

If you have a complaint or problem related to the Service, you may write to Get Real Health’s Security and Privacy Officer at:

Get Real Health
Attn: Security and Privacy Officer
51 Monroe Street, Suite 1700
Rockville, MD 20850

If you've contacted Get Real Health’s Security and Privacy Officer about a privacy-related concern and you do not believe your problem has been addressed, you may file a complaint with the Get Real Health General Counsel by calling Get Real Health general number at 301-309-0058 and asking for the general Counsel.

Changes to Our Privacy Statement

We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date at the top of the privacy statement. You will be responsible to review this privacy policy to ensure prior to using the Service each time. By using the Service, you consent to the most recent version of this Privacy Policy. Your continued use of the Service constitutes your agreement and consent to this privacy policy and any updates.